Could not recommend this company more
As a Property Manager, we only deal with the best companies and Always Plumbing & Heating always meets the grade. Their invoicing system is second to none, the pricing is always up-front and transparent and their service tech and admin office are a joy to deal with. Could not recommend this company more.
Completed in a timely and professional manner
Christian and Justin came in today to repair my laundry drain. They also made some other repairs recommended, such as outdated plumbing lines and a malfunctioning valve for one of my toilets. The work was completed in a timely and professional manner. They were friendly, and even my dog liked them.
Prompt and efficient
I woke up in the morning to the sound of running water in my basement. When I investigated I found the hot water tank was leaking. After shutting off the water and draining the lines and tank as best I could, I called Kerry at Always Plumbing who told me that someone would be over between 8:30 and 10:30. The plumbers arrived at 8:15! I could not ask for better service, Christian and Justin were courteous, prompt and efficient. I'd highly recommend Always!
I wouldn't recommend any other company!
Our hot water tank went on the fritz on a Saturday night and we called Always at 11:00 pm at night and we were able to get an appointment on a Sunday! at 10:00 a.m. Brandon showed up at 9:30 and was very professional and he even took his shoes off! when ATCO didn't. He had drop cloths throughout my house to protect my dark wood floors and he was very informative, knowledgeable and thorough. Before he did anything he explained the job to us and quoted us the pricing. He installed a new hot water tank in less than 2 hours and before he left he had an added bonus!!!! He told us the hoses to our washing machine were expired and if they burst at the crimps and caused our basement to flood our insurance company wouldn't cover us. The insurance company would look at the expiry date on the hoses. (I never knew this) So peace of mind we had him replace those hoses for only 99 dollars and they are lifetime hoses!!! We definitely recommend Always Plumbing and Heating for any job in your home!!! We will be calling back and asking for Brandon for other plumbing jobs in the future for sure. I wouldn't recommend any other company!!!!
Up-front pricing, excellent communication
Hot water tank stopped working one night - they were out the next morning, got it replaced for an excellent price. Quality tank with a 9 year warranty against leaks. Very straightforward, up-front pricing, excellent communication with both the two skilled, funny plumbers and the main office. They even end with a walk-through of your home to point out any unrelated issues to be aware of, like the fact that our washing machine hoses are getting close to 5 years old - did you know insurance won't cover rubber hoses older than that if they fail? I didn't! The whole appointment took maybe 2.5 hours start to finish, they left everything clean, just a great, effortless process. Thanks guys!
Solved the problem
The plumber on call arrived very quickly to a plumbing emergency (a burst pipe). He solved the problem and explained what caused it.
A breath of fresh air
Why can't every company operate like Always Plumbing? We have had them out on several occasions to replace and maintain equipment. From the moment you call in, to the second the technician arrives on scene, the level of help and professionalism is felt. It is so nice knowing they have a screening process so that not just anyone is access your property. My litmus test when dealing with business is...would I feel comfortable having them help my mom at her house and in this case the answer is 100% YES!! They never made us feel silly for asking questions or inquiring of how things work. The straight forward pricing was simple to understand and a breath of fresh air. It was nice to find out they are a local company unlike many of their competitors who are now owned by Americans. I will not hesitate to have them back in the future and would pass their card on to anyone in need of plumbing or heating services. Thank you.
Ongoing happy client for the future
As a home builder/renovator/contracting group, details, quality and experience are all essential elements to building a good team. We have started using Always Plumbing and Heating on multiple jobs within the Capital Region. They show up friendly from the first call you make to them, on-time and are "Always" willing to do extra to get the job done on time and on budget. Accountability flows from the top down and we can see it on every level of the company we have dealt with. As a contracting group you wish to leave every job/client happy and with the Always Plumbing Diamond Club, it's a small feature we offer to have a ongoing happy client for the future.
Always has been amazing
Every service I have received from always has been amazing! Just had David in to work on my furnace, he was totally professional and completed the job quickly and efficiently. Will recommend him and always to all my friends and family! Thanks always
It was a great experience
We made two calls just to inquire about prices, they were really friendly and informative on the phone. We needed service after business hours, they came on time. Gave us the low down , straight forward pricing, no pressure about getting thing else fixed. It was a great experience, the technician was great, told us about the one year warranty. In and out in under 30 minutes, and the heater was working great right before he left. I would definitely use their services again.
Service install was very timely
Always did a great job getting in and quoting us accurately and then the service install was very timely and have had no issues since. Would definitely recommend (and have) to friends and family.
Quality work and professional service
I am a Sr.Project Manager and have had the pleasure of dealing with John and his crews on numerous jobsites. Quality work and professional service is what you can expect from them. I highly recommend their services.
Excellent service and most helpful personnel!
Extremely reliable and prompt! Excellent service and most helpful personnel! Would highly recommend!!
To whom it may concern,
On December 10th my parents were in my office and one of the first things my mother mentioned was a slow leak that they had with their hot water tank. Of course, my father denied that there was an issue at all.
I immediately called Darren Kingstree, from Always Plumbing and explained their plight. He was very accommodating and asked me to call his office and have them book a 3:30 appointment for my parents. Yes, for that same day.
Darren went out and in no time replaced their leaky tank and all was repaired. This was not a terrible emergency, but Darren's response time and professionalism were first rate.
I was very impressed that he could make time that day and my parents were thrilled with the service they received. In the future, I will recommend Darren and Always Plumbing, without hesitation.
Sincerely and respectfully,
Thorough, efficient, and polite
I am new to the area and called Always to service the water heater and furnace. The technician was very thorough, efficient, and polite. He made recommendations for future improvements to the system, but I was under no pressure to have that work done immediately. I would have given five stars, but they had to reschedule the first appointment due to overbooking.
Very nice and upfront about the options
Furnace went out on a Saturday night and these guys were the only ones who would accept my call for service. Their tech, Dave, came to our house, was very nice and upfront about the options to replace the broken part at the best price.
Thank you for your kindness.
To all the office staff and workers that were kind enough to give me a discount on my bills and repair my pipes that broke in my home due to my furnace quit working for 21 hr. This happened on one of those cold – cold winter days, to get so cold in the house that the pipes froze and busted at 3 different places in my home.
Thank you again for all your kindness.
I'm happy to say that, despite your obvious growth, Always Plumbing & Heating has maintained a level of integrity and honesty that is hard to come by! My technician was extremely professional, knowledgeable, and very helpful. I was really impressed.
I would recommend you guys any time!
Would RecommendWould recommend and forward your company's info for services to others to call ANYTIME of the day for any plumbing or heating services. Straight-forward, up-front pricing to the penny. No if, ands, or buts.
Had an excellent experience
Had an excellent experience with this company. These guys are very professional and I felt like I could trust them because I know nothing about my roof top unit. Strongly suggest you give them the opportunity to serve you.