Privacy Policy

Privacy Policy 

This Privacy Policy governs the manner in which Always Plumbing and Heating Ltd. collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.alwaysplumbing.ca website (“Site”). This privacy policy applies to the Site and all products and services offered by Always Plumbing and Heating Ltd.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, fill out a form, and in connection with other activities, services, features, or resources we make available. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. This may include the browser name, the type of computer, and technical information about Users’ means of connection to our Site, such as the operating system and Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site may use “cookies” to enhance User experience. Users’ web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information

Always Plumbing and Heating Ltd. may collect and use Users’ personal information for the following purposes:

• To improve customer service – Information helps us respond to support needs more efficiently.
• To personalize user experience – We may use information in the aggregate to understand how Users as a group use the Site.
• To improve our Site – Feedback may be used to enhance products and services.
• To process payments – We use information provided only as necessary to provide service to that order.
• To send periodic communications – The provided email or phone number may be used to respond to inquiries or send updates.

Data Protection and Messaging Compliance

• We adopt appropriate data collection, storage, and processing practices and implement security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information.
• Sensitive and private data exchanges between the Site and Users occur over SSL-secured communication channels and are encrypted and protected with digital signatures.
• Phone numbers and texting opt-in data will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes.
• If you wish to be removed from receiving future text communications, you can opt out at any time by texting STOP. No further messages will be sent after opt-out.
  

Sharing Personal Information

We do not sell, trade, or rent Users’ personal identification information. We may share generic aggregated demographic information not linked to any personal identification information with trusted partners, affiliates, and advertisers for business purposes only.

Third-Party Websites

Users may encounter content on our Site linking to partner, supplier, advertiser, sponsor, licensor, or other third-party websites. We do not control these external sites and are not responsible for their practices. Browsing and interaction on third-party websites, including those linked from our Site, is subject to their own policies.

Changes to This Privacy Policy

Always Plumbing has the discretion to update this Privacy Policy at any time. When we do, we will update the revision date at the bottom of this page. We encourage Users to review this page frequently for any changes and to stay informed about how we protect personal information. Continued use of the Site following updates to this Privacy Policy will constitute acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

Always Plumbing and Heating Ltd.
#200, 17633 – 114 Ave
Edmonton, AB T5S 2R9
(587) 209-5813
service@alwaysplumbing.ca

This document was last updated on August 18, 2025.