Trusted Commercial Heating & Cooling Service

If you experience a power outage, first check to see if it’s just you or if your neighbours are also affected. If the issue isn’t immediately rectified by your local power company or supplier, contact our expert electricians today for priority emergency services.

Through our Diamond Maintenance Program we offer 2 year service and repair extended warranties, as well as 10 year equipment extended warranties. Contact us to learn more.

The Install Success Coordinator/QC is our human link with the customer who has retained our plumbing & heating services. This is a vital link in terms of revenue, reputation and success. Anyone performing in this capacity must have exceptional technical trade knowledge, interpersonal and communication skills in order to effectively communicate with the client, technicians, and teammates.

Specific Job Requirements

• Supports Sales Install and Service Manager
• Responsible for managing the incoming leads and reporting on the ROI.
• Follow the written processes and procedures to ensure all leads are accurately scheduled and completed.
• Must know and adhere to all plumbing and heating codes with the ability to perform all plumbing or heating repairs and replacements to code.
• Handle and process all administrative functions of the installation paperwork and processes, including but not limited to: finance, warranty, rebates, spiffs, leads, manufacturer docs, ST forms, package ordering, invoicing.
• Perform ridealongs with Field Crews.
• Process, assign and schedule qualified leads within 10 minutes of data entry.
• Must be capable of troubleshooting, diagnosing, repairing and communicating all concerns and corrections in detail.
• Ability ot identify emergency situations that could put clients, team mates or property at risk.
• Ability to identify any job deficiencies at time of testing, gathering necessary product and completing the job on one visit.
• Ensure on time lead arrival from sales and field personnel.
• Understand how to grade inquiries based on the answers to profile questions.
• Complete all lead files from start to finish within 1 hour of receiving the sales file so management can assess profitability.
• Complete Sales Lead DMR and reports to management daily.
• Schedule all installs and ensure all materials are ready to go and properly labeled.
• Ensure all permits are pulled at the end of every day within 72 hours of install.
• Report any customer concerns immediately to the Service Manager.
• Dispatch all install crews and comfort advisors.
• Perform all happy calls for sales leads and installs.
• Schedule, process and complete all NHC warranty service items.
• Explain all work performed to the client when finished and ensure they are 100% satisfied with the work you performed and receive signatures before you leave the home.

Other Job Requirements

• Excellent communication skills required.
• Ability to read a map and have knowledge of City and surrounding areas.
• Must present a professional image by arriving on time, wearing clean company uniforms and floor savers at all times in a customer house.
• Technicians are expected to be neat, and well groomed.
• Ability to lead and grow our apprentices in to journeymen.
• Must be willing to continue training for personal growth.
• Must be knowledgeable in computers and technology.
• Superb communication and trouble shooting skills.
• Impeccable time management skills ensuring all work get completed on schedule.
• Treat all team members with respect and kindness.
• Perform all duties in a professional manor.
• Ability to multi-task
• Ability to be a team-player.

Location

• This is an office/ Field position. Daily duties are performed from office located in 17633-114 Avenue Edmonton Alberta

Salary Range & Status

• Full-time, hourly position. Salary range depending on experience.
• Hours/Shift: Monday to Friday 7:00am to 4:00pm, 7:30am to 4:30pm, 8:00am to 4:30pm. 24-7 on call rotation answering the phones outside of the above hours.
• Position does occasionally require additional hours when necessary to complete special projects, training or to cover during vacations.
• Position reports to the Service Manager.

Educational Requirements

• High school diploma
• Technical certificate as required for accuracy

Drug/Alcohol Testing/ Security Clearance / Motor Vehicle Check

• Drug/alcohol testing done prior to employment and randomly during employment with no advanced knowledge. If position includes driving a
• company vehicle at any time, motor vehicle checks are also performed at random.

Most furnace tune-ups take 1 hour depending on the complexity of your system. When you call to schedule, one of our friendly heating technicians will evaluate your furnace and let you know the exact time it will take as part of our StraightForward pricing guarantee. Call us today!

The cost to install your new filtration or purification system greatly depends on the system you choose and the complexity of your HVAC unit. Call us today for your no-obligation quote.

The price of a new heat pump system will greatly depend on the size of the unit you choose and the complexity of the installation process. Call one of the experts at Always Plumbing & Heating today for your comprehensive quote!

The filters and purification systems we install are compatible with most modern HVAC systems. When you book your installation service, your personalized technician will thoroughly examine your system and only recommend options that are the best fit for your existing equipment.

Yes. We are available 24 hours a day, 7 days a week for emergency sump pump repair and active basement flooding situations. Call (587) 742-1359 any time.

The position of client care representative is an important one with our company. The client care representative is our customer’s first experience with our company. It is an important responsibility as this is the point at which we first begin to establish, grow and maintain our client base. Anyone performing in this capacity must have the verbal skills and professionalism that will allow for effective communication with the customer.

Specific Job Requirements

• Follow all customer call steps outlined in the procedure guide and process maps in order to book the call
• Follow call-taking script on all calls
• Be a team player
• Maintain required call ratio
• Keep call board full
• Perform all happy and Diamond Club calls
• Perform computer functions with skill, efficiency and accuracy
• Handle unhappy customers and make general manager aware of challenges
• Follow-up letters
• Work on a on call rotation as we are a 24/7 service company
• General filing
• Achieve performance metrics set forth
• Other administrative duties as assigned
• Outbound calls
• Ongoing training and roleplaying

Other Job Requirements

• Be on time logged in and ready to take calls at the start of your shift
• Administrative tasks as assigned to be completed on time as indicated when they are assigned.
• Excellent communication skills required for both the customer as well as the team.
• Follow, know and understand our HSE policy and guidelines at all times
• Treat all team members with respect and kindness as if they were your customer
• Perform all duties in a professional manor
• Leave all personal concerns at the door be happy and proud to come to work every day.
• Handle all concerns with the utmost professionalism for customers and team members.
• Ensure you communicate all promotional offers to the customer on every call.
• Ability to multi-task

Performance Metrics

• Answer all incoming calls within 3 rings
• .Maintain a 90% call booking ratio
• Sell 3 diamond club memberships a day
• Generate 1 HVAC lead a day
• Book a minimum of 10 service calls a day
• Maintain a 95% diamond club renewal

Location

• This is a Hybrid work from office and home position and does require a working phone, computer or tablet that can have both Service titan and Dialpad downloaded and working on the equipment along with a strong internet connection.
• Daily duties are performed from office located in 200- 17633-114 Avenue Edmonton Alberta

Salary Range & Status

• Full-time, hourly position. Hourly range depending on experience. Hours/Shift: Availability wo work a mixture of shifts and times including evenings and weekends Monday to Sunday 7:00am 10:00pm
• 24-7 on call rotation answering the phones outside of the above hours. From 10:00pm to 7:00am ( This shift will have a flat compensation of 30.00 per shift and then 10.00 for call bookings that are revenue generating for the company (IE: SERVICE FEE)

Working Conditions

• Can be wither Part or Full time up to 40-hour week depending on your availability and Business staffing requirements based on season of the year.
• Position does occasionally require additional hours when necessary to complete special projects, training or to cover other team family members during vacations.

Educational Requirements

• High school diploma

Drug/Alcohol Testing/ Security Clearance / Motor Vehicle Check

• Drug/alcohol testing done prior to employment and randomly during employment with no advanced knowledge. If position includes driving a company vehicle at any time, motor vehicle checks are also performed at random.

Working Relationships

• Position reports to the General Manager
• Courtesy and respect are always expected towards customers and ALL members of our team

Our comprehensive AC tune-up starts at only $149. Call us to schedule yours today!

Natural gas garage heaters are extremely efficient and cost less to operate than their electrical counterparts.

Boiler heating systems are designed to heat a closed system of water, glycol, and other chemicals to produce heat. Most models are made up of an enclosed container where heat is applied to water, which is then circulated throughout a system of pipes to a particular heating implement, such as a radiator, element, or coil to disburse heat.

In the case of radiant heating systems, sometimes referred to as heated floors, tubes can be placed in the floor, ceiling, wall, or another surface (like a countertop). Water is then heated through the boiler, and circulated through the pipes, which radiate heat throughout the space.

Nights & Weekends Call Center Representative

The position of Nights and weekends Call Center Representative is an important one with our company. The Nights and weekends Call Center Representative is our customer’s first experience with our company during emergency situations after hours. It is an important responsibility as this is the point at which we first begin to establish trust with our client and assist them in emergency situations. Anyone performing in this capacity must have the verbal skills and professionalism that will allow for effective communication with the customer along with the ability to think outside the box and prioritize emergencies communicating the urgency to the customers. Alongside dispatching technicians to their perspective customers emergencies.

Specific Job Requirements

• Follow all customer call steps outlined in the procedure guide and process maps in order to book the emergency afterhours call
• Follow call-taking script on all calls
• Be a team player
• Maintain the respective emergency on call ratio
• Perform computer functions with skill, efficiency and accuracy
• Handle unhappy customers and make general manager aware of challenges
• Work on a on-call overnight basis from home

Other Job Requirements

• Excellent communication skills required for both the customer as well as the team.
• Treat all team members with respect and kindness as if they were your customer
• Perform all duties in a professional manor
• Leave all personal concerns at the door be happy and proud to come to work every day.
• Handle all concerns with the utmost professionalism for customers and team members.
• Ability to multi-task

Performance Metrics

• Answer incoming after hour incoming calls within 3 rings
• .Maintain a 90-95% call booking ratio
• Assist and triage our customers needs coordinating the dispatching of our on call technicians with emergency calls

Location

• This is a work from home position and does require a phone, computer or tablet and internet connection.
• However some training sessions may require occasional travel to the office.

Salary Range & Status

As you are not required to be sitting at a desk for the entirety of your shift as this is a on call shift position and are free to move about and go places and complete other tasks ( Jobs) while waiting for a call your working hours are considered time actually worked based on the systems report and on call emergency needs.

• Overnights / weekends on call rotation answering the phones.
• Pay is based on a flat on call stipend fee of 30.00 plus a commission rate of 5.00 per booked call however if your combined flat rate and commissions for the week is less than the minimum wage of 15.00 for 3 hours $45.00 combined daily for all shifts worked then you will be paid the $45.00 or greater of based on shifts for the week.

Educational Requirements

• High school diploma

Drug/Alcohol Testing/ Security Clearance / Motor Vehicle Check

• Drug/alcohol testing done prior to employment and randomly during employment with no advanced knowledge. If position includes driving a company vehicle at any time, motor vehicle checks are also performed at random.

Working Relationships

• Position reports to the Call center supervisor .
• Courtesy and respect are expected at all times towards customers and ALL members of our team.

General

• Ability to perform as a team player.
• Other duties as assigned by management.