Edmonton Furnace Installation Services

The best way to maintain your new AC unit is by scheduling annual maintenance with one of our experienced technicians. We also recommend joining our Diamond Maintenance Program for exclusive discounts and front of the line service! Contact us today to learn more.

Sump pump replacement on an existing pit is sometimes manageable as a DIY project, but installation in a home without an existing sump basin requires excavating the pit, running a discharge line, and ensuring proper drainage away from the foundation. Improper installation can void equipment warranties and create new drainage problems. We recommend professional installation for any new system.

Yes. We are available 24 hours a day, 7 days a week for emergency sump pump repair and active basement flooding situations. Call (587) 742-1359 any time.

If you experience a power outage, first check to see if it’s just you or if your neighbours are also affected. If the issue isn’t immediately rectified by your local power company or supplier, contact our expert electricians today for priority emergency services.

The best way to keep your air conditioner running trouble-free is by scheduling your annual maintenance with the team at Always Plumbing & Heating, and our Diamond Maintenance Program. When you sign up for the program all your AC maintenance is prescheduled and you’ll get exclusive discounts and priority service. Contact us today to learn more.

If your power goes out frequently due to tripped circuits, it could indicate an over-serviced panel. Also if you’re experiencing sparks, smokes or your panel is hot to the touch call our expert electricians right away for emergency service!

We recommend scheduling your furnace tune-up before the winter weather hits to ensure optimal functionality all season long.

Benefits include: increased energy efficiency, quieter operation, more consistent heating, improved air quality, and better warranties. Give Always Plumbing & Heating a call today to talk about why a new furnace install could be the right option for you!

Through our Diamond Maintenance Program we offer 2-year service and repair extended warranties, as well as 10-year equipment extended warranties. Contact us to learn more.

While some maintenance tasks such as replacing a dirty air filter can be done on your own, it’s important to call in the professionals at Always Plumbing & Heating for any repairs. We have over 20 years experience servicing various makes and models, and we can quickly diagnose the problem, and prevent reoccurring issues.

The position of client care representative is an important one with our company. The client care representative is our customer’s first experience with our company. It is an important responsibility as this is the point at which we first begin to establish, grow and maintain our client base. Anyone performing in this capacity must have the verbal skills and professionalism that will allow for effective communication with the customer.

Specific Job Requirements

• Follow all customer call steps outlined in the procedure guide and process maps in order to book the call
• Follow call-taking script on all calls
• Be a team player
• Maintain required call ratio
• Keep call board full
• Perform all happy and Diamond Club calls
• Perform computer functions with skill, efficiency and accuracy
• Handle unhappy customers and make general manager aware of challenges
• Follow-up letters
• Work on a on call rotation as we are a 24/7 service company
• General filing
• Achieve performance metrics set forth
• Other administrative duties as assigned
• Outbound calls
• Ongoing training and roleplaying

Other Job Requirements

• Be on time logged in and ready to take calls at the start of your shift
• Administrative tasks as assigned to be completed on time as indicated when they are assigned.
• Excellent communication skills required for both the customer as well as the team.
• Follow, know and understand our HSE policy and guidelines at all times
• Treat all team members with respect and kindness as if they were your customer
• Perform all duties in a professional manor
• Leave all personal concerns at the door be happy and proud to come to work every day.
• Handle all concerns with the utmost professionalism for customers and team members.
• Ensure you communicate all promotional offers to the customer on every call.
• Ability to multi-task

Performance Metrics

• Answer all incoming calls within 3 rings
• .Maintain a 90% call booking ratio
• Sell 3 diamond club memberships a day
• Generate 1 HVAC lead a day
• Book a minimum of 10 service calls a day
• Maintain a 95% diamond club renewal

Location

• This is a Hybrid work from office and home position and does require a working phone, computer or tablet that can have both Service titan and Dialpad downloaded and working on the equipment along with a strong internet connection.
• Daily duties are performed from office located in 200- 17633-114 Avenue Edmonton Alberta

Salary Range & Status

• Full-time, hourly position. Hourly range depending on experience. Hours/Shift: Availability wo work a mixture of shifts and times including evenings and weekends Monday to Sunday 7:00am 10:00pm
• 24-7 on call rotation answering the phones outside of the above hours. From 10:00pm to 7:00am ( This shift will have a flat compensation of 30.00 per shift and then 10.00 for call bookings that are revenue generating for the company (IE: SERVICE FEE)

Working Conditions

• Can be wither Part or Full time up to 40-hour week depending on your availability and Business staffing requirements based on season of the year.
• Position does occasionally require additional hours when necessary to complete special projects, training or to cover other team family members during vacations.

Educational Requirements

• High school diploma

Drug/Alcohol Testing/ Security Clearance / Motor Vehicle Check

• Drug/alcohol testing done prior to employment and randomly during employment with no advanced knowledge. If position includes driving a company vehicle at any time, motor vehicle checks are also performed at random.

Working Relationships

• Position reports to the General Manager
• Courtesy and respect are always expected towards customers and ALL members of our team

Many homeowners choose reverse osmosis systems as a long-term alternative to bottled water because they provide purified drinking water directly from the tap while helping reduce plastic waste and ongoing bottled water costs.

While some maintenance tasks such as replacing a dirty air filter can be done on your own, it’s important to call in the professionals at Always Plumbing & Heating for any major repairs. We have over 20 years experience servicing various makes and models, and we can quickly diagnose the problem, and prevent recurring issues.