Heat Pump Maintenance in Edmonton

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The Install Success Coordinator/QC is our human link with the customer who has retained our plumbing & heating services. This is a vital link in terms of revenue, reputation and success. Anyone performing in this capacity must have exceptional technical trade knowledge, interpersonal and communication skills in order to effectively communicate with the client, technicians, and teammates.

Specific Job Requirements

• Supports Sales Install and Service Manager
• Responsible for managing the incoming leads and reporting on the ROI.
• Follow the written processes and procedures to ensure all leads are accurately scheduled and completed.
• Must know and adhere to all plumbing and heating codes with the ability to perform all plumbing or heating repairs and replacements to code.
• Handle and process all administrative functions of the installation paperwork and processes, including but not limited to: finance, warranty, rebates, spiffs, leads, manufacturer docs, ST forms, package ordering, invoicing.
• Perform ridealongs with Field Crews.
• Process, assign and schedule qualified leads within 10 minutes of data entry.
• Must be capable of troubleshooting, diagnosing, repairing and communicating all concerns and corrections in detail.
• Ability ot identify emergency situations that could put clients, team mates or property at risk.
• Ability to identify any job deficiencies at time of testing, gathering necessary product and completing the job on one visit.
• Ensure on time lead arrival from sales and field personnel.
• Understand how to grade inquiries based on the answers to profile questions.
• Complete all lead files from start to finish within 1 hour of receiving the sales file so management can assess profitability.
• Complete Sales Lead DMR and reports to management daily.
• Schedule all installs and ensure all materials are ready to go and properly labeled.
• Ensure all permits are pulled at the end of every day within 72 hours of install.
• Report any customer concerns immediately to the Service Manager.
• Dispatch all install crews and comfort advisors.
• Perform all happy calls for sales leads and installs.
• Schedule, process and complete all NHC warranty service items.
• Explain all work performed to the client when finished and ensure they are 100% satisfied with the work you performed and receive signatures before you leave the home.

Other Job Requirements

• Excellent communication skills required.
• Ability to read a map and have knowledge of City and surrounding areas.
• Must present a professional image by arriving on time, wearing clean company uniforms and floor savers at all times in a customer house.
• Technicians are expected to be neat, and well groomed.
• Ability to lead and grow our apprentices in to journeymen.
• Must be willing to continue training for personal growth.
• Must be knowledgeable in computers and technology.
• Superb communication and trouble shooting skills.
• Impeccable time management skills ensuring all work get completed on schedule.
• Treat all team members with respect and kindness.
• Perform all duties in a professional manor.
• Ability to multi-task
• Ability to be a team-player.

Location

• This is an office/ Field position. Daily duties are performed from office located in 17633-114 Avenue Edmonton Alberta

Salary Range & Status

• Full-time, hourly position. Salary range depending on experience.
• Hours/Shift: Monday to Friday 7:00am to 4:00pm, 7:30am to 4:30pm, 8:00am to 4:30pm. 24-7 on call rotation answering the phones outside of the above hours.
• Position does occasionally require additional hours when necessary to complete special projects, training or to cover during vacations.
• Position reports to the Service Manager.

Educational Requirements

• High school diploma
• Technical certificate as required for accuracy

Drug/Alcohol Testing/ Security Clearance / Motor Vehicle Check

• Drug/alcohol testing done prior to employment and randomly during employment with no advanced knowledge. If position includes driving a
• company vehicle at any time, motor vehicle checks are also performed at random.

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