Water Pressure Repair in Edmonton

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Most smart thermostats can be installed and troubleshooted within in an hour, and our heating technicians are trained to get the job done with minimal interruption to your day-to-day life. Contact us today to learn more.

Nights & Weekends Call Center Representative

The position of Nights and weekends Call Center Representative is an important one with our company. The Nights and weekends Call Center Representative is our customer’s first experience with our company during emergency situations after hours. It is an important responsibility as this is the point at which we first begin to establish trust with our client and assist them in emergency situations. Anyone performing in this capacity must have the verbal skills and professionalism that will allow for effective communication with the customer along with the ability to think outside the box and prioritize emergencies communicating the urgency to the customers. Alongside dispatching technicians to their perspective customers emergencies.

Specific Job Requirements

• Follow all customer call steps outlined in the procedure guide and process maps in order to book the emergency afterhours call
• Follow call-taking script on all calls
• Be a team player
• Maintain the respective emergency on call ratio
• Perform computer functions with skill, efficiency and accuracy
• Handle unhappy customers and make general manager aware of challenges
• Work on a on-call overnight basis from home

Other Job Requirements

• Excellent communication skills required for both the customer as well as the team.
• Treat all team members with respect and kindness as if they were your customer
• Perform all duties in a professional manor
• Leave all personal concerns at the door be happy and proud to come to work every day.
• Handle all concerns with the utmost professionalism for customers and team members.
• Ability to multi-task

Performance Metrics

• Answer incoming after hour incoming calls within 3 rings
• .Maintain a 90-95% call booking ratio
• Assist and triage our customers needs coordinating the dispatching of our on call technicians with emergency calls

Location

• This is a work from home position and does require a phone, computer or tablet and internet connection.
• However some training sessions may require occasional travel to the office.

Salary Range & Status

As you are not required to be sitting at a desk for the entirety of your shift as this is a on call shift position and are free to move about and go places and complete other tasks ( Jobs) while waiting for a call your working hours are considered time actually worked based on the systems report and on call emergency needs.

• Overnights / weekends on call rotation answering the phones.
• Pay is based on a flat on call stipend fee of 30.00 plus a commission rate of 5.00 per booked call however if your combined flat rate and commissions for the week is less than the minimum wage of 15.00 for 3 hours $45.00 combined daily for all shifts worked then you will be paid the $45.00 or greater of based on shifts for the week.

Educational Requirements

• High school diploma

Drug/Alcohol Testing/ Security Clearance / Motor Vehicle Check

• Drug/alcohol testing done prior to employment and randomly during employment with no advanced knowledge. If position includes driving a company vehicle at any time, motor vehicle checks are also performed at random.

Working Relationships

• Position reports to the Call center supervisor .
• Courtesy and respect are expected at all times towards customers and ALL members of our team.

General

• Ability to perform as a team player.
• Other duties as assigned by management.

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Most furnace tune-ups take 1 hour depending on the complexity of your system. When you call to schedule, one of our friendly heating technicians will evaluate your furnace and let you know the exact time it will take as part of our StraightForward pricing guarantee. Call us today!

The Lead Service Technician is our human link with the customer who has retained our plumbing & heating services. This is a vital link in terms of production, revenue, reputation and success. Anyone performing in this capacity must have exceptional technical trade knowledge, interpersonal and communication skills in order to effectively communicate with the client, technicians, and teammates.

Position reports directly to the Sales and Service Manager

Specific Job Requirements

• Must have very good people and leadership skills.
• Must have exceptional understanding and knowledge of all company policies as well as related procedures and systems.
• Possess superior communications and diplomacy skills necessary to successfully resolve any customer complaint or concern.
• Track and understand technician equipment by maintaining and reporting logs on a daily basis.
• Perform technician checks every morning.
• Perform vehicle checks every morning.
• Work with dispatch to ensure technicians are properly assigned and prepared.
• Create and maintain apprentice schedule.
• Create and maintain shift rotation and on-call schedule.
• Lead by example and set the bar for success.
• Assist in new hiring and onboarding process.
• Assist in technician training and review process.
• Lead sales & technical meetings as required.
• Carry out duties assigned by the Service Manager to assist in the operation of the Service Department.
• Supervise technicians, and provide guidance and leadership in daily activities.
• Abide by the company dress code, customer relations procedures, and other related systems and procedures.

Other Job Requirements

• Excellent communication skills required.
• Ability to read a map and have knowledge of City and surrounding areas.
• Must present a professional image by arriving on time, wearing clean company uniforms and floor savers at all times in a customer house.
• Technicians are expected to be neat, and well groomed.
• Ability to lead and grow our apprentices in to journeymen.
• Must be willing to continue training for personal growth.
• Must have clean driving record and valid drivers license.
• Must keep truck clean, stocked and accurately inventorized.
• Must be responsible for all tools issued to you.
• Analyze, diagnose and resolve customer problems in a courteous and professional manner.
• Attend advanced service training classes to upgrade technical capabilities.
• Help to ensure that assigned Service Technicians properly replenish truck stock
• Fill out all paper work in a neat, accurate complete and timely manner.
• Assist in coordinating the activities of assigned technicians and ensure that workmanship standards and customer relation standards are met.
• Check on selected jobs completed by service technicians to ensure quality and total satisfaction.
• Report job progress and problems to the Service Manager when necessary or when instructed.
• Assist the manager with production reports and check service invoices for accuracy,
• Train service technicians on how to maintain proper time, material and equipment records.
• Assist in the preparation, maintenance and formulation of department quality standards and guidelines
• Participate if directed in our company’s performance review system.

Location

• This is an field position. Daily duties are performed in and around the city of Edmonton. Paperwork and money collected is returned to the office located in 17633-114 Avenue Edmonton Alberta

Salary Range & Status

• Full-time, hourly position. Salary range depending on experience.
• Position requires additional hours “on call” rotation and when necessary to finish work in progress.
• Additional training hours are required when necessary outside of regular working schedule.
• Daily hours may vary from 8:00 am – 5:00 pm shift to a 10:00 am – 7:00 pm shift depending on scheduled work.
• Work includes working indoors and out, in inclement weather and temperature extremes.

Educational Requirements

• Registered Journeyman in good standing with Blue Book.

Drug/Alcohol Testing/ Security Clearance / Motor Vehicle Check

• Drug/alcohol testing done prior to employment and randomly during employment with no advanced knowledge. If position includes driving a company vehicle at any time, motor vehicle checks are also performed at random.

Through our Diamond Maintenance Program we offer 2 year service and repair extended warranties, as well as 10 year equipment extended warranties. Contact us to learn more.

Today’s garage heaters include a number of trusted safefty features including automatic shut-off and housing that’s cool to the touch. To learn more about the safety features of our natural gas models, contact us today!

Benefits of a new air conditioner from the 5 Star Superstars at Always Plumbing & Heating include: increases property value, more efficient and helps save money on your monthly utility bills, it will improve your indoor air quality, and provide more even cooling throughout your home.

Through our Diamond Maintenance Program we offer 2-year service and repair extended warranties, as well as 10-year equipment extended warranties. Contact us to learn more.

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