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Always Plumbing & Heating Always Plumbing & Heating
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FAQ

Frequently asked questions

  • Available Careers

    • The Install Success Coordinator/QC is our human link with the customer who has retained our plumbing & heating services. This is a vital link in terms of revenue, reputation and success. Anyone performing in this capacity must have exceptional technical trade knowledge, interpersonal and communication skills in order to effectively communicate with the client, technicians, and teammates.

      Specific Job Requirements

      • Supports Sales Install and Service Manager
      • Responsible for managing the incoming leads and reporting on the ROI.
      • Follow the written processes and procedures to ensure all leads are accurately scheduled and completed.
      • Must know and adhere to all plumbing and heating codes with the ability to perform all plumbing or heating repairs and replacements to code.
      • Handle and process all administrative functions of the installation paperwork and processes, including but not limited to: finance, warranty, rebates, spiffs, leads, manufacturer docs, ST forms, package ordering, invoicing.
      • Perform ridealongs with Field Crews.
      • Process, assign and schedule qualified leads within 10 minutes of data entry.
      • Must be capable of troubleshooting, diagnosing, repairing and communicating all concerns and corrections in detail.
      • Ability ot identify emergency situations that could put clients, team mates or property at risk.
      • Ability to identify any job deficiencies at time of testing, gathering necessary product and completing the job on one visit.
      • Ensure on time lead arrival from sales and field personnel.
      • Understand how to grade inquiries based on the answers to profile questions.
      • Complete all lead files from start to finish within 1 hour of receiving the sales file so management can assess profitability.
      • Complete Sales Lead DMR and reports to management daily.
      • Schedule all installs and ensure all materials are ready to go and properly labeled.
      • Ensure all permits are pulled at the end of every day within 72 hours of install.
      • Report any customer concerns immediately to the Service Manager.
      • Dispatch all install crews and comfort advisors.
      • Perform all happy calls for sales leads and installs.
      • Schedule, process and complete all NHC warranty service items.
      • Explain all work performed to the client when finished and ensure they are 100% satisfied with the work you performed and receive signatures before you leave the home.

      Other Job Requirements

      • Excellent communication skills required.
      • Ability to read a map and have knowledge of City and surrounding areas.
      • Must present a professional image by arriving on time, wearing clean company uniforms and floor savers at all times in a customer house.
      • Technicians are expected to be neat, and well groomed.
      • Ability to lead and grow our apprentices in to journeymen.
      • Must be willing to continue training for personal growth.
      • Must be knowledgeable in computers and technology.
      • Superb communication and trouble shooting skills.
      • Impeccable time management skills ensuring all work get completed on schedule.
      • Treat all team members with respect and kindness.
      • Perform all duties in a professional manor.
      • Ability to multi-task
      • Ability to be a team-player.

      Location

      • This is an office/ Field position. Daily duties are performed from office located in 17633-114 Avenue Edmonton Alberta

      Salary Range & Status

      • Full-time, hourly position. Salary range depending on experience.
      • Hours/Shift: Monday to Friday 7:00am to 4:00pm, 7:30am to 4:30pm, 8:00am to 4:30pm. 24-7 on call rotation answering the phones outside of the above hours.
      • Position does occasionally require additional hours when necessary to complete special projects, training or to cover during vacations.
      • Position reports to the Service Manager.

      Educational Requirements

      • High school diploma
      • Technical certificate as required for accuracy

      Drug/Alcohol Testing/ Security Clearance / Motor Vehicle Check

      • Drug/alcohol testing done prior to employment and randomly during employment with no advanced knowledge. If position includes driving a
      • company vehicle at any time, motor vehicle checks are also performed at random.

    • The Lead Service Technician is our human link with the customer who has retained our plumbing & heating services. This is a vital link in terms of production, revenue, reputation and success. Anyone performing in this capacity must have exceptional technical trade knowledge, interpersonal and communication skills in order to effectively communicate with the client, technicians, and teammates.

      Position reports directly to the Sales and Service Manager

      Specific Job Requirements

      • Must have very good people and leadership skills.
      • Must have exceptional understanding and knowledge of all company policies as well as related procedures and systems.
      • Possess superior communications and diplomacy skills necessary to successfully resolve any customer complaint or concern.
      • Track and understand technician equipment by maintaining and reporting logs on a daily basis.
      • Perform technician checks every morning.
      • Perform vehicle checks every morning.
      • Work with dispatch to ensure technicians are properly assigned and prepared.
      • Create and maintain apprentice schedule.
      • Create and maintain shift rotation and on-call schedule.
      • Lead by example and set the bar for success.
      • Assist in new hiring and onboarding process.
      • Assist in technician training and review process.
      • Lead sales & technical meetings as required.
      • Carry out duties assigned by the Service Manager to assist in the operation of the Service Department.
      • Supervise technicians, and provide guidance and leadership in daily activities.
      • Abide by the company dress code, customer relations procedures, and other related systems and procedures.

      Other Job Requirements

      • Excellent communication skills required.
      • Ability to read a map and have knowledge of City and surrounding areas.
      • Must present a professional image by arriving on time, wearing clean company uniforms and floor savers at all times in a customer house.
      • Technicians are expected to be neat, and well groomed.
      • Ability to lead and grow our apprentices in to journeymen.
      • Must be willing to continue training for personal growth.
      • Must have clean driving record and valid drivers license.
      • Must keep truck clean, stocked and accurately inventorized.
      • Must be responsible for all tools issued to you.
      • Analyze, diagnose and resolve customer problems in a courteous and professional manner.
      • Attend advanced service training classes to upgrade technical capabilities.
      • Help to ensure that assigned Service Technicians properly replenish truck stock
      • Fill out all paper work in a neat, accurate complete and timely manner.
      • Assist in coordinating the activities of assigned technicians and ensure that workmanship standards and customer relation standards are met.
      • Check on selected jobs completed by service technicians to ensure quality and total satisfaction.
      • Report job progress and problems to the Service Manager when necessary or when instructed.
      • Assist the manager with production reports and check service invoices for accuracy,
      • Train service technicians on how to maintain proper time, material and equipment records.
      • Assist in the preparation, maintenance and formulation of department quality standards and guidelines
      • Participate if directed in our company’s performance review system.

      Location

      • This is an field position. Daily duties are performed in and around the city of Edmonton. Paperwork and money collected is returned to the office located in 17633-114 Avenue Edmonton Alberta

      Salary Range & Status

      • Full-time, hourly position. Salary range depending on experience.
      • Position requires additional hours “on call” rotation and when necessary to finish work in progress.
      • Additional training hours are required when necessary outside of regular working schedule.
      • Daily hours may vary from 8:00 am – 5:00 pm shift to a 10:00 am – 7:00 pm shift depending on scheduled work.
      • Work includes working indoors and out, in inclement weather and temperature extremes.

      Educational Requirements

      • Registered Journeyman in good standing with Blue Book.

      Drug/Alcohol Testing/ Security Clearance / Motor Vehicle Check

      • Drug/alcohol testing done prior to employment and randomly during employment with no advanced knowledge. If position includes driving a company vehicle at any time, motor vehicle checks are also performed at random.

    • The position of apprentice technician is an important one with our company. The apprentice technician is our human link with the customer who has retained our plumbing and heating services. This is a vital link in terms of revenue, reputation and success. Anyone performing in this capacity must have exceptional interpersonal and communication skills in order to effectively communicate with the client as well as the office.

      Specific Job Requirements

      • Ability to assist and learn all plumbing or heating repairs and replacements to code
      • Ability to assist and learn to solder and perform necessary plumbing or heating work associated with the plumbing or heating project the client requires
      • Must be capable to assist and learn troubleshooting, diagnosing and explaining all problems and options to the client
      • Must be capable of assisting and learning to complete a thorough and accurate plumbing and heating inspection and communicating findings to the client
      • Ability to complete paperwork legibly and in an understandable manner
      • Ability to assist and learn calculations necessary for plumbing and heating work as well as calculations necessary for invoicing purposes
      • Must be comfortable asking for payment and collecting money
      • Must comply with all safety standards and processes
      • Must be able to climb ladders and work in close spaces and on roof tops
      • Must know and adhere to all plumbing and heating codes while learning.
      • Ability to communicate the benefits of club memberships to the client
      • Must meet all performance metrics such as callback ratio, average ticket, productivity, club membership conversion, accurate Straightforward Pricing calculations, etc.
      • Must follow all policies and procedures at all times.
      • Must assist and learn to explain all options available to the client and have them approve and sign off on all work before you begin any service.
      • Must assist and learn to explain all work performed to the client when finished and ensure they are 100% satisfied with the work you and your journeyman performed before you leave the home.

      Other Job Requirements

      • Ability to read a map and have knowledge of City and surrounding areas
      • Must present a professional image by arriving on time, wearing Clean company uniforms at all times even on renovations (You may wear approved coveralls once the job has been quoted and you are beginning work) , Floor savers must be worn at all times in a customer house. Technicians are expected to be neat, and well groomed. (Clean shaven or if you have facial hair it must be kept neat and trimmed at all times.) Ball Caps can be worn as long as it is an Always Plumbing & Heating Cap.
      • Must have a clean driving record and valid driver’s license
      • Must have the ability to communicate with all clients and team members and in particular, have the ability to work with women
      • Ability to learn and grow into a journeymen technician by following our training matrix and attending school.
      • Must respect and protect client’s home by wearing floor savers
      • Must keep truck clean, stocked and accurately inventoried
      • Must be responsible for all tools issued to you.
      • Must be willing to continue training for personal growth
      • Be comfortable with Roleplaying with team members.

      Location

      • Field position. Daily duties will be performed in and around the city of Edmonton. Paperwork and money collected is returned to the office located at # 200- 17633-114 Avenue Edmonton

      ,

      Salary Range & Status

      • Full-time hourly position paid Biweekly on Fridays.
      • Salary range is dependent on experience.
      • Bonuses are paid monthly based on club membership sales, scoreboard standing and product sales.

      Working Conditions

      • Typically a 40-hour work week with overtime being paid after 8 hours daily.
      • Position requires additional hours during “on-call” rotation and when necessary to finish work in progress
      • Additional training hours are required when necessary outside of regular working schedule.
      • Daily hours may vary from an 8:00 a.m. – 5:00 p.m. shift to a 10:00 a.m. – 7:00 p.m. shift depending on scheduled work.
      • Must be available for on-call rotation
      • Work includes working indoors and out, in inclement weather and temperature extremes.

      Educational Requirements

      • Registered apprentice or Journeyman in good standing with Blue book.

      Drug/Alcohol Testing/ Security /Motor Vehicle Testing

      • Performed prior to employment and at random times during employment with no advanced knowledge.
      • If position includes access to a company vehicle, motor vehicle checks will also be performed.
      • Security background check will also be performed prior to employment and may be required to be refreshed periodically.

      Working Relationships

      • Position reports directly to the Sales and Service manager
      • Interaction and daily tasks assigned by your Journeyman, CCR’S and dispatchers. Job information and revenue reporting are to be reported directly to your journeyman or CCR’S and Dispatchers.
      • Courtesy and respect are expected at all times towards ALL members of our team.

    • The position of lead install technician is an important one with our company. The lead install technician is our human link with the customer who has retained our installation services. This is a vital link in terms of revenue, reputation and success. Anyone performing in this capacity must have exceptional interpersonal and communication skills in order to effectively communicate with the client as well as the office.

      Specific Job Requirements

      • Ability to perform all HVAC replacements to code
      • Ability to problem solve and perform necessary sheet metal work associated with the HVAC project the client requires
      • Must be capable of troubleshooting, diagnosing and explaining all problems and solutions related to the replacement to the client and service manager.
      • Ability to complete paperwork legibly and in an understandable manner
      • Ability to perform calculations necessary for installation work as well as calculations necessary for invoicing purposes.
      • Must be comfortable asking for payment and collecting money
      • Must comply with all safety standards and processes
      • Check and match furnace material orders day before the install.
      • Documents any additional materials that were used and reason they were needed.
      • Complete the install in the least abrasive way to the customers house
      • All jobsites must be left clean and neat better than when we came.
      • Must be able to climb ladders and work in close spaces and on rooftops.
      • Must know and adhere to all HVAC codes
      • Ability to communicate the benefits of club memberships to the client
      • Must meet all performance metrics such as callback ratio, average ticket, productivity, club membership conversion, accurate Straightforward Pricing calculations, etc.
      • Must explain all install options available to the client and have them approve and sign off on all work before you begin any install.
      • Explain the system to the client when finished with an installation and ensure they are 100% satisfied with the work before you leave the home.
      • Complete the installation checklist with the Homeowner after every Install.
      • Must follow all policies and procedures at all times.
      • Ability to perform all HVAC installations and replacements to code
      • Ability to solder and perform necessary electrical work associated with the HVAC project the client requires
      • Ability to complete paperwork legibly and in an understandable manner
      • Ability to perform calculations necessary for HVAC work as well as calculations necessary for invoicing purposes
      • Must be comfortable asking for payment and collecting money
      • Must comply with all safety standards and processes
      • Must be able to climb ladders and work in close spaces
      • Must know and adhere to all HVAC codes

      Other Job Requirements

      • Ability to read a map and have knowledge of City and surrounding areas
      • Must present a professional image by arriving on time, wearing Clean company uniforms at all times even on renovations (You may wear approved coveralls once the job has been quoted and you are beginning work) , Floor savers must be worn at all times in a customer house. Technicians are expected to be neat, and well groomed. (Clean shaven or if you have facial hair it must be kept neat and trimmed at all times.) Ball Caps can be worn as long as it is an Always Plumbing & Heating Cap.
      • Must have a clean driving record and valid driver’s license
      • Must have the ability to communicate with all clients and team members and in particular, have the ability to work with women
      • Ability to lead and grow our apprentices in to journeymen
      • Must respect and protect client’s home by wearing floor savers at all times and using drop cloths when required.
      • Must keep truck clean, stocked and accurately inventoried
      • Must be responsible for all tools issued to you.
      • Must be willing to continue training for personal growth as well as participating in the training of new employees
      • Be comfortable with Roleplaying with team members.

      Performance Metrics

      • Run a minimum of 1-2 Installations a day
      • Complete standard furnace install within 9 Hours
      • Complete a A/C install within 6 Hours
      • Maintain a monthly production level of $95,000 a month ($5000.00 per furnace install and $3700.00 per A/C installation)
      • Maintain a Wage to Production Percentage of 12%
      • Gain 1 new diamond club membership a week or a conversion rate of 5% of non-members.
      • Receive a upsell to IAQ products or Humidifier on 1 out of 4 Installs.

      Location

      • Field position. Daily duties will be performed in and around the city of Edmonton. Paperwork and money collected is returned to the office located at # 200- 17633-114 Avenue Edmonton

      Salary Range & Status

      • Full-time hourly position paid Biweekly on Fridays.
      • Salary range is dependent on experience.
      • Bonuses are paid monthly based on club membership sales, scoreboard standing and product sales.

    • The position of client care representative is an important one with our company. The client care representative is our customer’s first experience with our company. It is an important responsibility as this is the point at which we first begin to establish, grow and maintain our client base. Anyone performing in this capacity must have the verbal skills and professionalism that will allow for effective communication with the customer.

      Specific Job Requirements

      • Follow all customer call steps outlined in the procedure guide and process maps in order to book the call
      • Follow call-taking script on all calls
      • Be a team player
      • Maintain required call ratio
      • Keep call board full
      • Perform all happy and Diamond Club calls
      • Perform computer functions with skill, efficiency and accuracy
      • Handle unhappy customers and make general manager aware of challenges
      • Follow-up letters
      • Work on a on call rotation as we are a 24/7 service company
      • General filing
      • Achieve performance metrics set forth
      • Other administrative duties as assigned
      • Outbound calls
      • Ongoing training and roleplaying

      Other Job Requirements

      • Be on time logged in and ready to take calls at the start of your shift
      • Administrative tasks as assigned to be completed on time as indicated when they are assigned.
      • Excellent communication skills required for both the customer as well as the team.
      • Follow, know and understand our HSE policy and guidelines at all times
      • Treat all team members with respect and kindness as if they were your customer
      • Perform all duties in a professional manor
      • Leave all personal concerns at the door be happy and proud to come to work every day.
      • Handle all concerns with the utmost professionalism for customers and team members.
      • Ensure you communicate all promotional offers to the customer on every call.
      • Ability to multi-task

      Performance Metrics

      • Answer all incoming calls within 3 rings
      • .Maintain a 90% call booking ratio
      • Sell 3 diamond club memberships a day
      • Generate 1 HVAC lead a day
      • Book a minimum of 10 service calls a day
      • Maintain a 95% diamond club renewal

      Location

      • This is a Hybrid work from office and home position and does require a working phone, computer or tablet that can have both Service titan and Dialpad downloaded and working on the equipment along with a strong internet connection.
      • Daily duties are performed from office located in 200- 17633-114 Avenue Edmonton Alberta

      Salary Range & Status

      • Full-time, hourly position. Hourly range depending on experience. Hours/Shift: Availability wo work a mixture of shifts and times including evenings and weekends Monday to Sunday 7:00am 10:00pm
      • 24-7 on call rotation answering the phones outside of the above hours. From 10:00pm to 7:00am ( This shift will have a flat compensation of 30.00 per shift and then 10.00 for call bookings that are revenue generating for the company (IE: SERVICE FEE)

      Working Conditions

      • Can be wither Part or Full time up to 40-hour week depending on your availability and Business staffing requirements based on season of the year.
      • Position does occasionally require additional hours when necessary to complete special projects, training or to cover other team family members during vacations.

      Educational Requirements

      • High school diploma

      Drug/Alcohol Testing/ Security Clearance / Motor Vehicle Check

      • Drug/alcohol testing done prior to employment and randomly during employment with no advanced knowledge. If position includes driving a company vehicle at any time, motor vehicle checks are also performed at random.

      Working Relationships

      • Position reports to the General Manager
      • Courtesy and respect are always expected towards customers and ALL members of our team

    • Nights & Weekends Call Center Representative

      The position of Nights and weekends Call Center Representative is an important one with our company. The Nights and weekends Call Center Representative is our customer’s first experience with our company during emergency situations after hours. It is an important responsibility as this is the point at which we first begin to establish trust with our client and assist them in emergency situations. Anyone performing in this capacity must have the verbal skills and professionalism that will allow for effective communication with the customer along with the ability to think outside the box and prioritize emergencies communicating the urgency to the customers. Alongside dispatching technicians to their perspective customers emergencies.

      Specific Job Requirements

      • Follow all customer call steps outlined in the procedure guide and process maps in order to book the emergency afterhours call
      • Follow call-taking script on all calls
      • Be a team player
      • Maintain the respective emergency on call ratio
      • Perform computer functions with skill, efficiency and accuracy
      • Handle unhappy customers and make general manager aware of challenges
      • Work on a on-call overnight basis from home

      Other Job Requirements

      • Excellent communication skills required for both the customer as well as the team.
      • Treat all team members with respect and kindness as if they were your customer
      • Perform all duties in a professional manor
      • Leave all personal concerns at the door be happy and proud to come to work every day.
      • Handle all concerns with the utmost professionalism for customers and team members.
      • Ability to multi-task

      Performance Metrics

      • Answer incoming after hour incoming calls within 3 rings
      • .Maintain a 90-95% call booking ratio
      • Assist and triage our customers needs coordinating the dispatching of our on call technicians with emergency calls

      Location

      • This is a work from home position and does require a phone, computer or tablet and internet connection.
      • However some training sessions may require occasional travel to the office.

      Salary Range & Status

      As you are not required to be sitting at a desk for the entirety of your shift as this is a on call shift position and are free to move about and go places and complete other tasks ( Jobs) while waiting for a call your working hours are considered time actually worked based on the systems report and on call emergency needs.

      • Overnights / weekends on call rotation answering the phones.
      • Pay is based on a flat on call stipend fee of 30.00 plus a commission rate of 5.00 per booked call however if your combined flat rate and commissions for the week is less than the minimum wage of 15.00 for 3 hours $45.00 combined daily for all shifts worked then you will be paid the $45.00 or greater of based on shifts for the week.

      Educational Requirements

      • High school diploma

      Drug/Alcohol Testing/ Security Clearance / Motor Vehicle Check

      • Drug/alcohol testing done prior to employment and randomly during employment with no advanced knowledge. If position includes driving a company vehicle at any time, motor vehicle checks are also performed at random.

      Working Relationships

      • Position reports to the Call center supervisor .
      • Courtesy and respect are expected at all times towards customers and ALL members of our team.

      General

      • Ability to perform as a team player.
      • Other duties as assigned by management.

  • Bathroom Services

    • The cost for bathroom services depends on the type of service you need. From install, maintenance to repair, our experienced team is ready to help! Give us a call today and one of our plumbers will come to your home and assess your needs, and provide you with a personalized comprehensive quote.
    • Our team has experience installing toilets, shower bases and units, faucets, sinks, tub and shower fixtures, freestanding, alcove and drop-in tubs, and more! Contact us today to inquire.
    • We can repair everything from cracks in toilets, tubs and showers, as well as leaking cartridges, and unclogging stuck or slow moving drains. Call us today to learn more!
    • The best way to maintain your plumbing fixtures is by scheduling annual plumbing inspections with the team at Always Plumbing & Heating. We also recommend joining the Diamond Maintenance Program for exclusive discounts and priority service.
    • Through our Diamond Maintenance Program we offer 2 year service and repair extended warranties, as well as 10 year equipment extended warranties. Contact us to learn more.

  • Boilers

    • Boiler heating systems are designed to heat a closed system of water, glycol, and other chemicals to produce heat. Most models are made up of an enclosed container where heat is applied to water, which is then circulated throughout a system of pipes to a particular heating implement, such as a radiator, element, or coil to disburse heat.

      In the case of radiant heating systems, sometimes referred to as heated floors, tubes can be placed in the floor, ceiling, wall, or another surface (like a countertop). Water is then heated through the boiler, and circulated through the pipes, which radiate heat throughout the space.

    • The cost for your boiler install, repair or maintenance service will greatly depend on the size of your boiler system and the complexity of the issues or damage. Contact our experienced team today for your no obligation, StraightForward pricing quote

    • The time it takes to service your boiler once again greatly depends on the size of your boiler system and the complexity of the issue. No matter the time it takes our experienced technicians will ensure to maintain an orderly workspace, and complete the work as efficiently as possible.
    • The best way to keep your boiler system running efficiently and trouble-free is by scheduling annual maintenance with one of our experienced technicians. We also recommend joining our Diamond Maintenance Program for exclusive discounts and front of the line service! Contact us today to learn more
    • Through our Diamond Maintenance Program we offer 2 year service and repair extended warranties, as well as 10 year equipment extended warranties. Contact us to learn more.

  • Drain Cleaning

    • The cost for drain cleaning depends on the severity and complexity of the issue. Give us a call today and one of our plumbers will come to your home and assess your needs, and provide you with a personalized comprehensive quote.
    • While most clogs can be addressed in a couple of hours, the time it takes to clean your drains once again depends on the severity of the clog. During the evaluation process, your plumber will be able to estimate the time it will take to address your clog and get your water flowing again.
    • We recommend scheduling your drain cleaning service every 1-2 years to keep everything flowing trouble-free. Call us today to book in!
    • We recommend not using chemical cleaners to unclog drains. Many of these cleaners just sit on top of the clog, adding to the severity. Call us today to learn more about our more efficient methods.
    • Through our Diamond Maintenance Program we offer 2 year service and repair extended warranties, as well as 10 year equipment extended warranties. Contact us to learn more.

  • Plumbing Repair

    • When it comes to your plumbing system it’s important to call in the professionals at Always Plumbing & Heating for any repairs. We have over 20 years experience servicing various systems, and we can quickly diagnose the problem, and prevent issues from recurring.
    • Every service call is unique, depending on the severity of the issue and the effected area’s condition. Regardless of the time required, we are committed to providing prompt service and will keep you updated every step of the way.
    • The best way to prevent future repairs and maintain your water heater is by signing up for Always Plumbing & Heating’s Diamond Maintenance Program. For exclusive discounts and front of the line service, contact us today!
    • Plumbing repair cost depends greatly on the complexity and severity of the issue. Give us a call today for your no obligation quote.

  • Poly B Pipe Replacement

    • The time it takes to replacement your piping will greatly depend on the size and complexity of your plumbing system. No matter the job, our plumbers are trained to get the job done quickly with minimal interruptions to your day-to-day life. Contact us today to learn more.

    • It’s highly recommended that Poly-B pipes be replaced if you see them in your home because they are:

      • Prone to cracking and bursting, which could cause serious property damage.
      • Prone to mold and mildew growth, which could effect your health.
      • Some insurance companies will not cover homes with Poly-B piping until it is replaced.
      • It can be expensive to deal with the fallout from a plumbing failure in your home.
    • The cost to replace Poly-B depends on the amount of it we find in your plumbing system. Contact us today for your no obligation, StraightForward quote today.
    • The best way to maintain your new Pex system is by scheduling annual plumbing inspections with the team at Always Plumbing & Heating. We also recommend joining the Diamond Maintenance Program for exclusive discounts and priority service.
    • Through our Diamond Maintenance Program we offer 2 year service and repair extended warranties, as well as 10 year equipment extended warranties. Contact us to learn more.

  • RO Filtration System Install

    • The cost to install a new RO filtration system depends on the type of system you choose (point of use, or point of entry), as well as the complexity of the installation itself. Call our friendly team today for your StraightForward quote.
    • The time it takes to install your new RO system depends on the type of system you choose and the complexity of the installation itself. No matter the job, our plumbers are trained to get the job done quickly with minimal interruptions to your day-to-day life. Contact us today to learn more.
      • Removes impurities and contaminants from your water
      • Improves the taste of your water
      • Fully automated
      • Easy to clean and maintain
      • Doesn’t consume energy
      • Reasonably priced
      • Compact size (depending on application)
      • More cost-effective than buying bottled water
    • The best way to maintain your new RO system is by scheduling annual plumbing inspections with the team at Always Plumbing & Heating. We also recommend joining the Diamond Maintenance Program for exclusive discounts and priority service.
    • Through our Diamond Maintenance Program we offer 2 year service and repair extended warranties, as well as 10 year equipment extended warranties. Contact us to learn more.

  • Sump Pumps

    • A sump pump operates by collecting excess water in a sump basin, typically installed in the lowest part of a basement or crawlspace. When the water level in the basin rises to a certain point, the pump is activated by a float switch. It then pumps the water out through a discharge line, directing it away from your home to prevent water damage and flooding.
    • Sump pumps are typically found in basements and crawlspaces, usually within mechanical rooms.
    • Sump pumps prevent basement flooding by removing excess water, protecting your home’s foundation and structural integrity. They also mitigate the risk of mold and mildew growth, which can pose health risks and damage building materials. Additionally, sump pumps help maintain a dry basement environment, protecting belongings stored there from water damage and preserving the overall value of your home.
    • Signs you need a new sump pump can include: rattling or banging noises even after repairs have been done, if your pump is over 7 years old, reoccurring repairs, extreme rusting on the interior or exterior of the pump. If you’re experiencing any of the above issues, call our team today to discuss your installation options!
    • Through our Diamond Maintenance Program we offer 2 year service and repair extended warranties, as well as 10 year equipment extended warranties. Contact us to learn more.
    • Pour a bucket of water slowly into the sump pit. The float switch should activate the pump before the water level reaches the top of the pit. If the pump does not turn on, or turns on but does not clear the water, call for a sump pump inspection. Do this test at least once before spring each year.
    • Repair addresses a specific failure point: a stuck float switch, a burned-out motor, or a clogged discharge line. Replacement makes sense when the pump is over 7 years old, has required multiple repairs, or the repair cost exceeds roughly half the cost of a new unit. Our technicians will give you an honest assessment of which option makes more sense for your situation.

    • Most installations are completed in two to four hours. If the sump basin needs to be excavated or a new discharge line needs to be run, the job may take longer. We will walk you through the scope and timeline before we begin.

    • Yes. We are available 24 hours a day, 7 days a week for emergency sump pump repair and active basement flooding situations. Call (587) 742-1359 any time.

    • Yes. We are available 24 hours a day, 7 days a week for emergency sump pump repair and active basement flooding situations. Call (587) 742-1359 any time.

    • Sump pump replacement on an existing pit is sometimes manageable as a DIY project, but installation in a home without an existing sump basin requires excavating the pit, running a discharge line, and ensuring proper drainage away from the foundation. Improper installation can void equipment warranties and create new drainage problems. We recommend professional installation for any new system.

  • Water Heater Installation

    • The price of a new water heater will greatly depend on the type and size of the unit you choose and the complexity of the installation process. Call one of the experts at Always Plumbing & Heating today for your comprehensive quote!
    • If your water heater is over 10 years old, or if you’re finding that you’re scheduling multiple repair calls every year, it might be time to consider a replacement. We are proud to offer models from XXXXXXX, XXXXXXXX, XXXXXXXX.
    • Some of the benefits of upgrading your water heater include: efficiency and long-term cost savings, improved performance, increased capacity and increased safety and reliability.
    • The size of water heater you will need depends on the number of people in your home, the square footage of your building, and pressure and flow rate requirements in your area. Give us a call today and we’ll help you size the best tank for you.
    • Through our Diamond Maintenance Program we offer 2 year service and repair extended warranties, as well as 10 year equipment extended warranties. Contact us to learn more.
    • Renting your water heater is a convenient option for homeowners who don’t want to worry about any upfront payment, replacement or maintenance costs, or expensive service calls. With equipment rentals, you avoid the hassles and costs of dealing with breakdowns. While more expensive up front, buying your water heater outright can save you money long-term without the monthly fees.

  • Backwater Valves

    • A backwater valve is crucial for preventing sewage backups in your home. It protects your home from water damage, contamination and costly repairs by ensuring sewage that flows out cannot flow back in. Contact our experienced team today to learn more.
    • The cost to install a backwater valve depends on the complexity of the install and the material sourced. Call us today for your no obligation quote.
    • Yes, in Edmonton and the surrounding areas you will need a permit to have a backwater valve installed. Permits ensure the job meets rigorous health and safety standards. Our friendly team is here to help you through the permit process, contact us today!
    • The best way to maintain your new backwater valve is by scheduling annual plumbing inspections with the team at Always Plumbing & Heating. We also recommend joining the Diamond Maintenance Program for exclusive discounts and priority service. You can also conduct testing yourself in between visits to ensure everything is working as it should!
    • Through our Diamond Maintenance Program we offer 2 year service and repair extended warranties, as well as 10 year equipment extended warranties. Contact us to learn more.

  • Tankless Water Heaters

    • The price for installation will greatly depend on the type and size of the unit you choose and the complexity of the installation process. Call one of the experts at Always Plumbing & Heating today for your comprehensive quote!
    • If your water heater is over 10 years old, or if you’re finding that you’re scheduling multiple repair calls every year, it might be time to consider upgrading to a tankless model.
    • Tankless water heaters are more efficient than traditional water heaters, while providing instant hot water. They are also smaller units, so they are a good options for apartments and retrofits.
    • The size of tankless water heater you will need depends on the number of people in your home, the square footage of your building, and pressure and flow rate requirements in your area. Give us a call today and we’ll help you size the best options for you.
    • Through our Diamond Maintenance Program we offer 2 year service and repair extended warranties, as well as 10 year equipment extended warranties. Contact us to learn more.

  • Water Heater Repair

    • Water heater repair cost depends greatly on the complexity and severity of the issue, or any damage. Give us a call today for your no obligation quote.
    • The time it takes to repair your water heater will vary due to the complexity and severity of the issue. However, we understand the importance of prompt repair service, that’s why our team is proud to offer same day, 24/7 emergency service to get your water heater back up and running.
    • The best way to prevent future repairs and maintain your water heater is by signing up for Always Plumbing & Heating’s Diamond Maintenance Program. For exclusive discounts and front of the line service, contact us today!
    • While some maintenance tasks such as flushing the tank or inspecting components can be done on your own, it’s important to call in the professionals at Always Plumbing & Heating for any repairs. We have over 20 years experience servicing various makes and models, and we can quickly diagnose the problem, and prevent issues from recurring.
    • Through our Diamond Maintenance Program we offer 2 year service and repair extended warranties, as well as 10 year equipment extended warranties. Contact us to learn more.

  • Water Softeners

    • A water softener works by removing minerals that cause water hardness, like calcium and magnesium, through a process called ion exchange. In your system, hard water passes through a tank filled with resin beads that are coated with sodium ions (salt beads). As the hard water contacts these beads, the calcium and magnesium ions are swapped for sodium ions. This exchange softens the water, which then flows through your plumbing system, reducing scale buildup and improving water quality for use in your home.
    • If your water softener is over 10 years old, or if you’re finding that you’re scheduling multiple repair calls every year, it might be time to consider a replacement. Contact us today for your hassle free installation quote!
    • Some of the benefits of installing a water softener include: healthier skin, cleaner clothes, fewer plumbing repairs, and longer lasting appliances due to decreased scale build up.
    • Small issues can be easily repaired, and most repairs can be mitigated with regular maintenance such as cleaning and refilling of the salt beads. If your existing water softener is in need of repair, our certified plumbing technicians will diagnose and advise you on the best course of action for repairs. However, as your water softener nears the end of it’s lifespan, replacement usually becomes the more cost effective option.
    • Through our Diamond Maintenance Program we offer 2 year service and repair extended warranties, as well as 10 year equipment extended warranties. Contact us to learn more.

  • Furnace Installation

    • The price of a new furnace installation will greatly depend on the size of the unit you choose and the complexity of the installation process. Call one of the experts at Always Plumbing & Heating today for your comprehensive quote!

    • Benefits include: increased energy efficiency, quieter operation, more consistent heating, improved air quality, and better warranties. Give Always Plumbing & Heating a call today to talk about why a new furnace install could be the right option for you!

    • Through our Diamond Maintenance Program we offer 2-year service and repair extended warranties, as well as 10-year equipment extended warranties. Contact us to learn more.

    • If your current furnace is over 15 years old, your heating bills are steadily increasing, or if you are scheduling reoccurring repairs it may be time to consider a new high-efficiency furnace from Always Plumbing & Heating. Give our friendly team a call today to discuss your options!

    • The best way to maintain your new furnace is by scheduling annual maintenance with one of our experienced technicians. We also recommend joining our Diamond Maintenance Program for exclusive discounts and front-of-the-line service! Contact us today to learn more.

  • Furnace Repair

    • Furnace repair cost depends greatly on the complexity and severity of your heating issue, or any damage. Give us a call today for your no-obligation quote.

    • The best way to prevent future repairs and maintain your furnace is by signing up for Always Plumbing & Heating’s Diamond Maintenance Program. For exclusive discounts and front of the line service. Contact us today to learn more.

    • Through our Diamond Maintenance Program we offer 2-year service and repair extended warranties, as well as 10-year equipment extended warranties. Contact us to learn more.

    • The time it takes to repair your furnace will vary due to the complexity and severity of the issue. However, we understand the importance of prompt repair service, that’s why our team is proud to offer same day, 24/7 emergency service to get your furnace back up and running.

    • While some maintenance tasks such as replacing a dirty air filter can be done on your own, it’s important to call in the professionals at Always Plumbing & Heating for any repairs. We have over 20 years experience servicing various makes and models, and we can quickly diagnose the problem, and prevent reoccurring issues.

  • Furnace Tune-Ups

    • Our comprehensive furnace tune-up is only $99. Call us to schedule yours today!

    • The best way to maintain your home’s heating system is by scheduling your annual maintenance with the team at Always Plumbing & Heating, and our Diamond Maintenance Program. When you sign up for the program all your furnace maintenance is prescheduled and you’ll get exclusive discounts and priority service.

    • Through our Diamond Maintenance Program we offer 2 year service and repair extended warranties, as well as 10 year equipment extended warranties. Contact us to learn more.

    • Most furnace tune-ups take 1 hour depending on the complexity of your system. When you call to schedule, one of our friendly heating technicians will evaluate your furnace and let you know the exact time it will take as part of our StraightForward pricing guarantee. Call us today!

    • We recommend scheduling your furnace tune-up before the winter weather hits to ensure optimal functionality all season long.

  • Garage Heater Installs

    • The cost to install a new garage heater depends on the size and type of heater you choose (natural gas or electric), as well as the complexity of the installation itself. Call our friendly team today for your StraightForward quote.

    • The time it takes to install your new garage heater depends on the type of heater you choose and the complexity of the installation itself. No matter the job, our heating technicians are trained to get the job done quickly with minimal interruption to your day-to-day life. Contact us today to learn more.

    • The time it takes to install your new garage heater depends on the type of heater you choose and the complexity of the installation itself. No matter the job, our heating technicians are trained to get the job done quickly with minimal interruption to your day-to-day life. Contact us today to learn more.

    • Today’s garage heaters include a number of trusted safefty features including automatic shut-off and housing that’s cool to the touch. To learn more about the safety features of our natural gas models, contact us today!

    • Natural gas garage heaters are extremely efficient and cost less to operate than their electrical counterparts.

    • Through our Diamond Maintenance Program we offer 2-year service and repair extended warranties, as well as 10-year equipment extended warranties. Contact us to learn more.

  • Smart Thermostats

    • The cost to install a new smart thermostat depends on the type of thermostat your choose. Call our friendly team today for your StraightForward quote.

    • The smart thermostats we carry are compatible with most forced-air heating and cooling systems installed within the last 45 years, and since it’s recommended that your system is updated every 15, chances are you’ll find the perfect model to match your furnace or air conditioner. Call us today to learn more.

    • Most smart thermostats can be installed and troubleshooted within in an hour, and our heating technicians are trained to get the job done with minimal interruption to your day-to-day life. Contact us today to learn more.

    • Through our Diamond Maintenance Program we offer 2-year service and repair extended warranties, as well as 10-year equipment extended warranties. Contact us to learn more.

  • Heat Pump Repair

    • In heating mode, it extracts heat from the outside air, ground, or water—even in cold conditions—and compresses this heat to a higher temperature before releasing it inside a building. In cooling mode, it reverses this process, extracting heat from the interior of the building and releasing it outside, thereby cooling the interior space. This cycle is facilitated by an outdoor unit (containing a compressor and a condenser coil) and an indoor unit (with an expansion valve and an evaporator coil), connected by a circuit of refrigerant.

    • The best way to keep your heat pump running efficiently and trouble-free is by scheduling annual maintenance with one of our experienced technicians. We also recommend joining our Diamond Maintenance Program for exclusive discounts and front of the line service! Contact us today to learn more

    • The price of a new heat pump system will greatly depend on the size of the unit you choose and the complexity of the installation process. Call one of the experts at Always Plumbing & Heating today for your comprehensive quote!

    • Through our Diamond Maintenance Program, we offer 2-year service and repair extended warranties, as well as 10-year equipment extended warranties. Contact us to learn more.

    • Energy efficient: Heat pumps offer better energy-efficiency compared to many furnaces, which means you’ll use less energy throughout the year. And since they also act as an air conditioner, you don’t have to worry about the energy draw from two seperate appliances.

      Cost savings: Due to their higher energy efficiency, heat pumps can lead tp lower utility bills over the course of year.

      Environmental impact: Reduced energy consumption also means a smaller carbon footprint, so you can improve your home’s comfort while being green.

      Dual functionality: Heat pumps provide both heating and cooling, offering a versatile home comfort power house.

  • Air Conditioning Installation

    • Benefits of a new air conditioner from the 5 Star Superstars at Always Plumbing & Heating include: increases property value, more efficient and helps save money on your monthly utility bills, it will improve your indoor air quality, and provide more even cooling throughout your home.

    • If your AC unit is making strange noises, has a strange odour, is leaking, showing signs of physical damage or your utility bills keep increasing month after month then it’s time to consider an upgrade. Give us a call today to discuss your options, and get a quote

    • The best way to maintain your new AC unit is by scheduling annual maintenance with one of our experienced technicians. We also recommend joining our Diamond Maintenance Program for exclusive discounts and front of the line service! Contact us today to learn more.

    • Through our Diamond Maintenance Program we offer 2-year service and repair extended warranties, as well as 10-year equipment extended warranties. Contact us to learn more.

  • AC Tune-Ups

    • Our comprehensive AC tune-up starts at only $149. Call us to schedule yours today!

    • Most air conditioner tune-ups take between 1-1.5 hours depending on the complexity of your system. When you call to schedule, one of our specialized cooling technicians will evaluate your AC unit and let you know the exact time it will take as part of our StraightForward pricing guarantee. Call us today!

    • The best way to keep your air conditioner running trouble-free is by scheduling your annual maintenance with the team at Always Plumbing & Heating, and our Diamond Maintenance Program. When you sign up for the program all your AC maintenance is prescheduled and you’ll get exclusive discounts and priority service. Contact us today to learn more.

    • We recommend scheduling at least one AC tune-up per year to keep your unit running it’s best. If your unit is older, or you are finding yourself in need of more frequent repairs, more regular tune-ups might be beneficial.

    • Most air conditioner tune-ups take between 1-1.5 hours depending on the complexity of your system. When you call to schedule, one of our specialized cooling technicians will evaluate your AC unit and let you know the exact time it will take as part of our StraightForward pricing guarantee. Call us today!

    • Proactive maintenance is the best maintenance. That’s why we recommend scheduling your AC tune-up in the spring time before you turn it on for the first time. This ensures your system is ready to provide reliable cooling when you need it the most!

    • Through our Diamond Maintenance Program we offer 2 year service and repair extended warranties, as well as 10 year equipment extended warranties. Contact us to learn more.

  • Air Conditioning Repair

    • The cost for AC repair depends greatly on the complexity and severity of your heating issue, or any damage. Give us a call today for your no obligation quote.

    • The time it takes to repair your AC unit will vary due to the complexity and severity of the issue. However, we understand the importance of prompt repair service, that’s why our team is proud to offer same-day, 24/7 emergency service to get your AC back up and running.

    • The best way to prevent future repairs and maintain your AC unit is by signing up for Always Plumbing & Heating’s Diamond Maintenance Program. for exclusive discounts and front of the line service. Contact us today to learn more.

    • While some maintenance tasks such as replacing a dirty air filter can be done on your own, it’s important to call in the professionals at Always Plumbing & Heating for any major repairs. We have over 20 years experience servicing various makes and models, and we can quickly diagnose the problem, and prevent recurring issues.

    • Through our Diamond Maintenance Program, we offer 2-year service and repair extended warranties, as well as 10-year equipment extended warranties. Contact us to learn more.

  • Electrical Repair

    • When it comes to electricity, we never recommend DIY repairs. Wiring, panels and other components require specialized training to repair safely.

    • Rewiring is essential for ensuring safety and reliability. If you call us in for a repair and our evaluation results in a whole-home rewiring, we’l make sure to tell you and estimate the scope of work and cost before any work begins.

    • If you experience a power outage, first check to see if it’s just you or if your neighbours are also affected. If the issue isn’t immediately rectified by your local power company or supplier, contact our expert electricians today for priority emergency services.

    • The best way to prevent future repairs and maintain your water heater is by signing up for Always Plumbing & Heating’s Diamond Maintenance Program. For exclusive discounts and front of the line service, contact us today!

  • Electrical Panel Upgrade

    • Your electrical panel regulates electricity between the public electrical grid/supply and the circuits in your home. The panel controls how much power each circuit gets and acts as a safety net when there are irregular currents or surges. Your electrical panel is a crucial component of your overall system.

    • The size of panel you need depends on your own unique needs. The more devices you have connected to your panel, the bigger its capacity will need to be to meet demand.

    • The recommended lifespan for most electrical panels is 25 years. If you’re not sure how old your existing panel is, give our experts a call for a comprehensive system evaluation.

    • If your power goes out frequently due to tripped circuits, it could indicate an over-serviced panel. Also if you’re experiencing sparks, smokes or your panel is hot to the touch call our expert electricians right away for emergency service!

  • Indoor Air Quality

    • Air filtration captures pollutants and debris from the air using a physical filter, while air purification not only traps, but also neutralizes via UV lights or ionization to clean the air.

    • Air purifiers equipped with HEPA (High Efficiency Particulate Air) filters are best for capturing bacteria that can lead to viruses, due to their fine mesh.

    • The filters and purification systems we install are compatible with most modern HVAC systems. When you book your installation service, your personalized technician will thoroughly examine your system and only recommend options that are the best fit for your existing equipment.

    • When choosing which filtration or purification option is right for you, consider the size of the area you want to filter, the common contaminants in your area and what features you would like to have. Call our experienced team of professionals today for your personalized recommendations!

    • Through our Diamond Maintenance Program we offer 2 year service and repair extended warranties, as well as 10 year equipment extended warranties. Contact us to learn more.

    • The cost to install your new filtration or purification system greatly depends on the system you choose and the complexity of your HVAC unit. Call us today for your no-obligation quote.

  • Water Purification Systems

    • Yes, Edmonton municipal water is treated and considered safe. However, many homeowners still choose purification systems to improve taste, reduce chlorine odor, and add an extra level of drinking water filtration.

    • Reverse osmosis, often called RO, is one of the most effective residential drinking water purification methods available today.

      These systems use multiple stages of filtration to help reduce contaminants, dissolved solids, chlorine, sediment, and other unwanted particles before the water reaches your tap. Reverse osmosis systems are typically installed under the kitchen sink and provide purified water for drinking, cooking, coffee machines, ice makers, and more.

      For many Edmonton homeowners, reverse osmosis offers peace of mind knowing their drinking water is going through an additional advanced filtration process before being used every day.

    • Yes. Reverse osmosis systems help reduce chlorine taste and odor through multi-stage filtration.

    • Many homeowners choose reverse osmosis systems as a long-term alternative to bottled water because they provide purified drinking water directly from the tap while helping reduce plastic waste and ongoing bottled water costs.

    • In many cases, yes. Compatibility depends on the fridge model and pressure requirements.

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