Frozen Pipe Repair in Edmonton

Nights & Weekends Call Center Representative

The position of Nights and weekends Call Center Representative is an important one with our company. The Nights and weekends Call Center Representative is our customer’s first experience with our company during emergency situations after hours. It is an important responsibility as this is the point at which we first begin to establish trust with our client and assist them in emergency situations. Anyone performing in this capacity must have the verbal skills and professionalism that will allow for effective communication with the customer along with the ability to think outside the box and prioritize emergencies communicating the urgency to the customers. Alongside dispatching technicians to their perspective customers emergencies.

Specific Job Requirements

• Follow all customer call steps outlined in the procedure guide and process maps in order to book the emergency afterhours call
• Follow call-taking script on all calls
• Be a team player
• Maintain the respective emergency on call ratio
• Perform computer functions with skill, efficiency and accuracy
• Handle unhappy customers and make general manager aware of challenges
• Work on a on-call overnight basis from home

Other Job Requirements

• Excellent communication skills required for both the customer as well as the team.
• Treat all team members with respect and kindness as if they were your customer
• Perform all duties in a professional manor
• Leave all personal concerns at the door be happy and proud to come to work every day.
• Handle all concerns with the utmost professionalism for customers and team members.
• Ability to multi-task

Performance Metrics

• Answer incoming after hour incoming calls within 3 rings
• .Maintain a 90-95% call booking ratio
• Assist and triage our customers needs coordinating the dispatching of our on call technicians with emergency calls

Location

• This is a work from home position and does require a phone, computer or tablet and internet connection.
• However some training sessions may require occasional travel to the office.

Salary Range & Status

As you are not required to be sitting at a desk for the entirety of your shift as this is a on call shift position and are free to move about and go places and complete other tasks ( Jobs) while waiting for a call your working hours are considered time actually worked based on the systems report and on call emergency needs.

• Overnights / weekends on call rotation answering the phones.
• Pay is based on a flat on call stipend fee of 30.00 plus a commission rate of 5.00 per booked call however if your combined flat rate and commissions for the week is less than the minimum wage of 15.00 for 3 hours $45.00 combined daily for all shifts worked then you will be paid the $45.00 or greater of based on shifts for the week.

Educational Requirements

• High school diploma

Drug/Alcohol Testing/ Security Clearance / Motor Vehicle Check

• Drug/alcohol testing done prior to employment and randomly during employment with no advanced knowledge. If position includes driving a company vehicle at any time, motor vehicle checks are also performed at random.

Working Relationships

• Position reports to the Call center supervisor .
• Courtesy and respect are expected at all times towards customers and ALL members of our team.

General

• Ability to perform as a team player.
• Other duties as assigned by management.

The cost for AC repair depends greatly on the complexity and severity of your heating issue, or any damage. Give us a call today for your no obligation quote.

It’s highly recommended that Poly-B pipes be replaced if you see them in your home because they are:

• Prone to cracking and bursting, which could cause serious property damage.
• Prone to mold and mildew growth, which could effect your health.
• Some insurance companies will not cover homes with Poly-B piping until it is replaced.
• It can be expensive to deal with the fallout from a plumbing failure in your home.

The best way to prevent future repairs and maintain your water heater is by signing up for Always Plumbing & Heating’s Diamond Maintenance Program. For exclusive discounts and front of the line service, contact us today!

The cost to install your new filtration or purification system greatly depends on the system you choose and the complexity of your HVAC unit. Call us today for your no-obligation quote.

Yes, Edmonton municipal water is treated and considered safe. However, many homeowners still choose purification systems to improve taste, reduce chlorine odor, and add an extra level of drinking water filtration.

The time it takes to install your new garage heater depends on the type of heater you choose and the complexity of the installation itself. No matter the job, our heating technicians are trained to get the job done quickly with minimal interruption to your day-to-day life. Contact us today to learn more.

Most air conditioner tune-ups take between 1-1.5 hours depending on the complexity of your system. When you call to schedule, one of our specialized cooling technicians will evaluate your AC unit and let you know the exact time it will take as part of our StraightForward pricing guarantee. Call us today!

The position of lead install technician is an important one with our company. The lead install technician is our human link with the customer who has retained our installation services. This is a vital link in terms of revenue, reputation and success. Anyone performing in this capacity must have exceptional interpersonal and communication skills in order to effectively communicate with the client as well as the office.

Specific Job Requirements

• Ability to perform all HVAC replacements to code
• Ability to problem solve and perform necessary sheet metal work associated with the HVAC project the client requires
• Must be capable of troubleshooting, diagnosing and explaining all problems and solutions related to the replacement to the client and service manager.
• Ability to complete paperwork legibly and in an understandable manner
• Ability to perform calculations necessary for installation work as well as calculations necessary for invoicing purposes.
• Must be comfortable asking for payment and collecting money
• Must comply with all safety standards and processes
• Check and match furnace material orders day before the install.
• Documents any additional materials that were used and reason they were needed.
• Complete the install in the least abrasive way to the customers house
• All jobsites must be left clean and neat better than when we came.
• Must be able to climb ladders and work in close spaces and on rooftops.
• Must know and adhere to all HVAC codes
• Ability to communicate the benefits of club memberships to the client
• Must meet all performance metrics such as callback ratio, average ticket, productivity, club membership conversion, accurate Straightforward Pricing calculations, etc.
• Must explain all install options available to the client and have them approve and sign off on all work before you begin any install.
• Explain the system to the client when finished with an installation and ensure they are 100% satisfied with the work before you leave the home.
• Complete the installation checklist with the Homeowner after every Install.
• Must follow all policies and procedures at all times.
• Ability to perform all HVAC installations and replacements to code
• Ability to solder and perform necessary electrical work associated with the HVAC project the client requires
• Ability to complete paperwork legibly and in an understandable manner
• Ability to perform calculations necessary for HVAC work as well as calculations necessary for invoicing purposes
• Must be comfortable asking for payment and collecting money
• Must comply with all safety standards and processes
• Must be able to climb ladders and work in close spaces
• Must know and adhere to all HVAC codes

Other Job Requirements

• Ability to read a map and have knowledge of City and surrounding areas
• Must present a professional image by arriving on time, wearing Clean company uniforms at all times even on renovations (You may wear approved coveralls once the job has been quoted and you are beginning work) , Floor savers must be worn at all times in a customer house. Technicians are expected to be neat, and well groomed. (Clean shaven or if you have facial hair it must be kept neat and trimmed at all times.) Ball Caps can be worn as long as it is an Always Plumbing & Heating Cap.
• Must have a clean driving record and valid driver’s license
• Must have the ability to communicate with all clients and team members and in particular, have the ability to work with women
• Ability to lead and grow our apprentices in to journeymen
• Must respect and protect client’s home by wearing floor savers at all times and using drop cloths when required.
• Must keep truck clean, stocked and accurately inventoried
• Must be responsible for all tools issued to you.
• Must be willing to continue training for personal growth as well as participating in the training of new employees
• Be comfortable with Roleplaying with team members.

Performance Metrics

• Run a minimum of 1-2 Installations a day
• Complete standard furnace install within 9 Hours
• Complete a A/C install within 6 Hours
• Maintain a monthly production level of $95,000 a month ($5000.00 per furnace install and $3700.00 per A/C installation)
• Maintain a Wage to Production Percentage of 12%
• Gain 1 new diamond club membership a week or a conversion rate of 5% of non-members.
• Receive a upsell to IAQ products or Humidifier on 1 out of 4 Installs.

Location

• Field position. Daily duties will be performed in and around the city of Edmonton. Paperwork and money collected is returned to the office located at # 200- 17633-114 Avenue Edmonton

Salary Range & Status

• Full-time hourly position paid Biweekly on Fridays.
• Salary range is dependent on experience.
• Bonuses are paid monthly based on club membership sales, scoreboard standing and product sales.

While some maintenance tasks such as replacing a dirty air filter can be done on your own, it’s important to call in the professionals at Always Plumbing & Heating for any repairs. We have over 20 years experience servicing various makes and models, and we can quickly diagnose the problem, and prevent reoccurring issues.

Through our Diamond Maintenance Program, we offer 2-year service and repair extended warranties, as well as 10-year equipment extended warranties. Contact us to learn more.

The time it takes to repair your AC unit will vary due to the complexity and severity of the issue. However, we understand the importance of prompt repair service, that’s why our team is proud to offer same-day, 24/7 emergency service to get your AC back up and running.

Benefits of a new air conditioner from the 5 Star Superstars at Always Plumbing & Heating include: increases property value, more efficient and helps save money on your monthly utility bills, it will improve your indoor air quality, and provide more even cooling throughout your home.